Our exchange promise

Exchange window — 2 days

Exchanges must be requested within 2 calendar days of delivery. To be eligible for exchange, items must be unused, with original tags and packaging, and be in the same condition you received them.

• Request exchange within 2 days of delivery via the form below or by emailing bishu25abc@gmail.com.
• We will confirm availability of the replacement item (size, colour or alternate saree) within 48 hours.
• If replacement is available, we will guide you on the return shipment and send the exchanged item when we receive and inspect the original.

No Return Policy

We do not offer refunds or returns. All purchases are final. However, we offer exchanges within 2 days of delivery for items that are defective, damaged on arrival, or incorrect. Exchanges are our only option for product issues.

• No returns for refund are accepted under any circumstances.
• If you change your mind about your purchase, we cannot process a return or refund.
• Only exchanges within 2 days are available for eligible items (unused, original condition).

Exceptions and non-exchangeable items

• Items marked final sale cannot be exchanged.
• Items damaged through wear, improper care, or alterations are not eligible for exchange.
• Custom orders made-to-measure or dyed-on-request are non-exchangeable unless faulty or defective.

How to request an exchange

1. Fill the Exchange Request form below (include order number and preferred action).
2. We'll email you confirmation and instructions for the exchange within 48 hours.
3. Ship the item following the instructions; keep the tracking number and send it to us.
4. Once received and inspected, we'll confirm replacement shipment.

Exchange Request Form

Complete this quick form to request an exchange. Your request will be automatically sent to our team at bishu25abc@gmail.com.

Order number

Your name

Phone

Email

Reason for Exchange Select reason Wrong size Wrong color Damaged on arrival Defective/faulty Other

Details (describe issue or preferred exchange item)

Submit Exchange Request Clear

We’ll respond within 48 hours

FAQ

How strict is the 2-day exchange window?

We require exchange requests to be submitted within 2 calendar days of delivery. If you're outside the window, contact us — we may be able to assist, but exchanges after 2 days are not guaranteed.

Can I return my purchase for a refund?

No, we do not offer returns or refunds. All purchases are final. We only offer exchanges within 2 days of delivery for items that are defective, damaged on arrival, or incorrect.

Who pays return shipping for exchanges?

If the exchange is due to our error (wrong item or damaged), we provide a prepaid shipping label. If the exchange is due to a customer preference (size/color change), return shipping costs are the customer's responsibility.

How long until I receive my exchanged item?

Exchanges are shipped after we receive and inspect the returned item; timeline depends on stock and shipping method. Typically, exchanges take 7-14 business days from the time we receive your original item.

What if my exchange request is outside the 2-day window?

Exchange requests outside the 2-day window cannot be guaranteed. Contact us directly at bishu25abc@gmail.com to discuss your situation, but refunds are not available regardless of timing.